Running always brings up some good brain activity and on the last few runs, I’ve been ruminating on “clarity as kindness”. This idea comes from Brene Brown’s Dare to Lead, which can be quickly summarized in the linked article. Today’s newsletter and most of my January admin tasks have leaned heavily into Clarity as Kindness. In addition to the usual insurance policy verifications, tax prep, and website fixes, I’ve spent a lot of time updating our studio policies to ensure they’re clear, consistent and maintain the integrity of the studio and what we offer.
Updated Studio Policies & FAQ’s
In the spirit of Clarity as Kindness, the studio policies and FAQ’s have been updated on our website. This page goes over session length, what to wear, our late policy, cancellations, reschedules, payment, cleaning, memberships, packages, holiday closures, inclement weather and more. If you don’t want to read through the entire page, the biggest updates are listed below:
What to Wear
Zippers, metal pulls, rivets, necklaces, earrings and other metal on clothing can damage the equipment. Please check clothing is clear of these items when coming in for a session.
Packages and Memberships
6-packs expire three months after the purchase date.
10-packs expire six months after the purchase date.
Monthly membership credits rollover, but must be used within 60 days of the cancelled session.
Clients are responsible for using their packages and membership credits prior to expiration date.
Packages and memberships can be paused for medical, personal or work needs. Please let us know asap so we can work with you to pause your sessions.
Cancellations and Reschedules
We do request that clients reschedule sessions rather than cancel. This allows us to spend more time in the studio with you and helps keep your sessions running smoothly.